Using FG Helpdesk portal

Fertiglobe IT Help Desk portal (helpdesk.fertiglobe.com) is used to raise Incident or Requests for IT services.

Incident: Any issue with existing service.

Service Request: is a new request which was not provided earlier to user and has approvals in the workflow.

Launch web browser and type the URL helpdesk.fertiglobe.com

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or select IT Helpdesk from SharePoint applications list on fertiglobe.Sharepoint.com home page.

On home page of the portal, click on “Login” button located on the right-side corner.

Click on “Fertiglobe” button and follow the login process.

On home page click on the “Request a Service” option.

Under the Service Catalog, the user can find the available service details according to their requirements.

Example:

If the Adobe Acrobat Pro is needed for the user,

Step 1:

The user can search the Adobe Acrobat in the “Software” option.
Then click on the “Adobe Acrobat” Icon
Once clicked, the below window will appear and fill out the details then click on “Place Request.”

Step 2:

Once the above steps are done, the user should confirm their identity.

Step 3:

Ticket ID for Service Request will be displayed as below.

Step 4:

Status of the ticket can be checked from home page, under the “open tickets.”

Raising an Incident/Issue

Step 1: Click Report an issue

Step 2: Fill Email address, Subject, and issue Description below and “Submit.”

Additional information 1:

Ticket ID for Incident will be displayed as below.

Additional information 2:

On your home page, you can check the status of your complaints under the “open tickets” area