Camera Not found due to windows update.
Dear Danial,
Thank you for contacting Lenovo Premier Support
We have identified a recent windows update rolled out on select models of Lenovo devices which have caused a conflict with the existing camera driver. This causes the camera to either not register, or display a grey box when attempting to access through the native camera app.
To rectify this, currently we have tested updating the MCU firmware on the device, as well as disabling any hardware updates through Windows, and re-installing any camera drivers required for your device.
Firstly, please set the below setting to disable Windows updates from pushing any hardware updates:
1. Navigate to Control Panel; System; Advanced system settings; Hardware tab; Device Installation Settings on your device.
2. Select No
3. Press the Save Changes button.
Secondly please refer to the below and install the required drivers:
X1 Carbon 10th Gen / X1 Yoga 7th Gen
Lenovo MCU Firmware 1.0.8.00:
https://download.lenovo.com/pccbbs/mobiles/n3acw02w.exe
Lenovo View Driver 2.3.18.1:
https://download.lenovo.com/pccbbs/mobiles/n3ald42w.exe
Intel MIPI Camera Driver 63.22000.3.12997 / 63.22000.0.12997:
https://download.lenovo.com/pccbbs/mobiles/n3ace31w.exe
Integrated Camera Driver 10.0.22000.20264/5.0.18.170/10.13.22000.16 (Realtek/Sunplus/Sonix):
https://download.lenovo.com/pccbbs/mobiles/n3acd16w.exe
Lattice AI Firmware Update Utility 1.39.605.1122:
https://download.lenovo.com/pccbbs/mobiles/n3acv41w.exe
Thirdly, please can you complete a emergency reset as per the below process:
1. Make sure the device is off, if it's not already
2. Remove the AC Adapter
3. Insert a pin into the pinhole reset on the bottom of the device.
4. You will feel it click, hold for 30 seconds.
5. Remove Pin.
6. Try powering on the device without the AC Adapter connected.
7. Insert the AC Adapter
8. Leave the device for 30 seconds.
9. Now try powering on the device.
Fourthly, please check there are no outstanding .net framework updates by going to Updates>Advanced Updates, please install if there are any.
Please attempt the above on your device; if this issue is still present, please provide the CDAT logs for further investigation, as per the below steps:
1. Please download and extract the CDAT folder from the following link:
https://lenovoglobal.com:5001/sharing/xLAB5BQCQ
2. run the file 'CDATv320.exe' as an administrator.
3. press 1 to extract all
4. the process will then automatically retrieve all logs from your device - please let this complete fully.
5. Once completed, please could you reply to this email with the full extract logs, so that we can assess the device further.
Kind regards,
Sarfraz Ali
Technical Support Specialist
0800 028 2697 IRE 1800 995 314
uki_premier@lenovo.com
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